Communicate in the Workplace

In this course, you will learn how to develop effective communication skills that build positive interactions with others. We discuss effective methods for persons struggling with talking to co-workers, or approaching your boss to discuss that pay rise. It is also beneficial for those corporate employees who need to be more assertive in that management meeting.

Conflict Resolution

In this course you will learn how to manage and resolve conflict in the workplace. Conflict resolution is an important aspect of any healthy relationship (personal or business). Relationship conflicts are inevitable, learning to deal with them in a healthy way is crucial to your own well-being and the well-being of those around you. 

Dealing with Difficult Employees

This course will enhance your ability to deal with difficult employees. There are so many different personalities in this world that it is difficult to know how to react to them. Is it the person who complains a lot, or that person who is negative and nothing makes them happy? We discuss how to deal with all of those personality types and how to get the most out of people without causing conflict.

How to Manage Performance in the Workplace

This course provides Managers with goal-focused, commonsense techniques to stimulate employee productivity in any environment. Performance management is a set of tools to optimise the success of each employee. When used affirmatively, performance management builds success into the future by using the past as a stepping stone to higher ground. It is not just about evaluating performance but accepting that employees can improve productivity if you invest a little time and effort on their behalf.